We respect your privacy.
Your personal information is never made available to other organisations or companies for the purposes of marketing.  Your information will only be used for the purpose for which it is supplied.  However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

About this policy
This page details our practices regarding the collection, use and disclosure of your personal information on the Riverbend Books and Teahouse website (www.riverbendbooks.com.au).  The website is owned and operated by Riverbend Group PTY Ltd (ABN 92 097 885 973). 

We will only use the personal information we collect from you lawfully in accordance with the Privacy Act 1988 (Cth) and according to the guidelines set out by the document 'Guidelines to the National Privacy Principles'.  

What is personal information?
Personal information is information that could identify you. Examples of personal information include your name, address, telephone number and email address.

Why do we collect personal information?
We need to collect, use and disclose your personal information so that you purchase items online and  can register and pas. This information includes your name, your email address, your postal address and your phone number.

How we collect your personal information?
We generally collect your personal information when you visit the Riverbend Books website or contact us by email.  This is information given by you at the time when you purchase items, book for an event, register for our email newsletters or make an enquiry.

We will not collect your personal information from third parties. 

What do we use your personal information for?

  •  To email you with information regarding new titles and events. 
  •  To fulfill online orders. 
  •  To contact you in the event of any communication requested by you or initiated by us (e.g. to confirm or check your details).

Security
We collect and securely store any personal information that you provide.

The Riverbend Books site uses the SSL (Secure Sockets Layer) protocol standard to protect your personal information from interception by unauthorised parties as it travels from your computer to our servers.

We do not store your credit card details at any time 
To provide the best possible security all credit card payments made online are handled on our behalf through the secure servers of  eWay .  eWay has multiple firewalls to protect important data and utilises 1024 bit data encryption. 

The accuracy of your personal information
We endeavour to maintain your personal information as accurately as reasonably possible. However, we rely on the accuracy of personal information as provided to us both directly and indirectly. We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out below.

How can you correct your personal information?
If you wish to obtain the personal information we hold about you, or to request us to correct any information please contact us by;

Cookies
We use cookies on this website.  The use of cookies is an industry standard, and you'll find cookies at most major websites.  A cookie is a small data element stored by your web browser on your computer system.   Our cookies do not store your email address or other personal information about you.  Our cookies do not detect anything else you have stored on your computer.

Browsing the website
When you visit and browse the Riverbend Books website, we collect general information for statistical and maintenance purposes that enables us to continually evaluate the performance of this website.  This information contains no personal information relating to you and will not be made available to other organisations or companies.

What is our privacy relationship with third party websites?
The Riverbend Books includes hyperlinks to enable you to access a number of other websites.  These other websites include those of publishing companies and authors.   The third party websites are not subject to this Privacy Statement. We recommend that you read their privacy and security policies to understand how they deal with your personal information online.

If you have any comments or questions about our Privacy Policy, please contact the website manager at  website@riverbendbooks.com.au or by post at 'The Website Manager', Riverbend Books, 193 Oxford St,Bulimba Qld 4171.